Agents

Voice agents answer calls, WhatsApp agents answer chats, and comment agents handle the comments on your ads. Voice and WhatsApp agents find out what you ask and turn each call or chat into a lead in their lead flow.

Make any agent with "+ New agent", then choose what it should do: answer calls, chat on WhatsApp, or handle comments on your ads.

Its lead flow. An agent sends its leads to one lead flow, where it shows as lead sources ("Calls to the Acme line agent"). "Change" next to the lead flow on the agent's page moves it to another lead flow of the same workspace; leads it already made stay where they are.

Setting one up

• Read the business's page: paste the landing page your ads send people to. Only that one page is read (it takes up to half a minute). If the agent already knows something, you are asked before it is replaced.
• Suggest one: the AI writes an opening line (or WhatsApp link sentence) from what the agent knows about the business. Add that first.
• What it must find out: each question is saved on the lead under its own name. "Must get" questions are always asked; the others only if they fit. The agent also keeps anything else useful the person mentions (a date, a product, an amount) as its own field on the lead.
• Changes are used from the next call or conversation after you save.

Voice agents

• Hears and answers in the caller's language, reads numbers back digit by digit and hangs up by itself.
• Numbers: callers reach the agent on these. Get a US number by area code.
• Call me button: a visitor leaves a phone number with the "call me" button on a page and the agent calls them within a minute. Calls to leads switch on once contact rules (quiet hours and consent) are built; until then each request is kept on the lead as "Waiting". To use it on your own site, send the number to the address shown under the call-me settings.
• Could not stop answering yet means the phone provider refused when you paused the agent. ScalingDeck keeps trying; the number may answer until then.
• Stopped answering means the phone provider refused the agent; contact support.

WhatsApp agents

• The link for your ads and pages opens a chat with a pre-filled message. It adds a short reference so the chat lands on this agent.
• Stop words end a chat politely. If the AI is down, the person gets an honest holding line, never an invented answer.

If a reply can't be sent after several tries, the workspace's admins get a notice: "A WhatsApp reply could not be sent". The person did not get the last reply shown in that conversation.

Comment agents

See Comments.